Return Policy & Exchanges

 

Thanks for shopping at POLARITY BRAND. Your satisfaction is very important, so if you are not happy with your recent purchase please return the item, which will gladly be refunded to your original form of payment.

You have 15 days from receipt of your order to initiate a return with POLARITYBRAND.COM. Any orders that are initiated after the 15 day period will not be accepted for refund.

All purchases must be returned in their original condition, unwashed and unworn with original tags attached. Returns that show signs of wear including sweat, make-up, deodorant, etc will not be honored.

All returned products are thoroughly inspected upon receipt and if products are not in saleable condition, your return will be denied and such items will not be refunded. Sales items may not be returned.

All purchases must be pre-authorized for return. To receive a return authorization number, email us with your order number, the merchandise you wish to return, and the reason for your return. Once you receive a return authorization number from customer service, please indicate the RA# on the outside of the box where it is visible. Without the RA#, the processing of your return may be delayed. Customers are responsible for the return shipping cost and POLARITY BRAND is not responsible for any return packages that are lost in transit.)

Refunds may take up to 15 business days.